Privacy Policy

Effective Date: 1 June 2026

DX Realty Pty Ltd (ABN 39 129 525 426) ("DX Realty", "we", "us" or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information collected through our website and in connection with our real estate services.

1. Contact Details

DX Realty Pty Ltd
Suite 10, Level 2, 377 Sussex Street
Sydney NSW 2000
Phone: 1300 864 060
Contact Us

2. Personal Information We Collect

We may collect personal information including:

name;
email address;
telephone number;
residential or property address;
property ownership information;
property enquiry details;
rental enquiry information;
property appraisal request information;
communications and correspondence with us;
website usage information, including browser type, device information, pages viewed and access times;
identification, employment, income, financial and tenancy information where required for rental applications or property services.

3. How We Collect Information

We collect personal information when you:

submit an enquiry through our website;
request a property appraisal;
enquire about a property for sale or lease;
submit or support a rental application;
contact us by telephone, email or online form;
subscribe to updates or marketing communications;
otherwise provide information to us in connection with our services.

We may also collect personal information from third parties where authorised, reasonably necessary or permitted by law, including from referees, employers, tenancy references, rental databases, identity verification providers, property owners, landlords and publicly available sources.

4. Use of Personal Information

We may collect, hold, use and disclose personal information to:

respond to enquiries;
provide real estate sales, leasing and property management services;
conduct property appraisals and rental assessments;
assess rental applications and verify applicant information;
market properties and services;
communicate with prospective buyers, sellers, landlords and tenants;
maintain and update our records;
verify information with third parties where appropriate;
improve our website, services and communications;
comply with legal obligations or requests from government authorities.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

property owners, landlords, vendors, purchasers and tenants involved in a property transaction;
employers, referees, tenancy references and other third parties for verification purposes where authorised or reasonably necessary;
property management, tenancy database, identity verification and payment service providers;
technology, cloud hosting, website and IT service providers;
professional advisers including lawyers, accountants, auditors and insurers;
government agencies, regulators, law enforcement bodies or courts where required or authorised by law.

All service providers engaged by DX Realty are required to handle personal information in accordance with applicable privacy and confidentiality obligations.

DX Realty does not sell personal information to third parties.

6. Overseas Disclosure and Cloud Services

DX Realty primarily stores personal information in Australia. We may also use reputable third-party technology, cloud hosting, email and software providers whose infrastructure or support operations may be located in Australia, New Zealand, Singapore, the United States or other jurisdictions from time to time.

Where personal information is disclosed to overseas service providers, DX Realty takes reasonable steps to ensure those providers handle personal information in a manner consistent with Australian privacy law.

By providing personal information to DX Realty, you acknowledge that some overseas disclosure or processing may occur in connection with the services we use to operate our business.

7. Sensitive Information

Depending on the services requested, DX Realty may collect sensitive or high-risk personal information where reasonably necessary and permitted by law.

This may include:

driver licence details;
passport details;
government-issued identification documents;
employment information;
income and financial information;
rental history and tenancy references;
other information required to assess rental applications or comply with legal obligations.

Sensitive information will only be collected, used and disclosed for legitimate business purposes, with consent where required by law.

8. Anonymity and Pseudonyms

You may browse our website without identifying yourself.

However, if you make an enquiry, request a property appraisal, apply for a rental property or request services from us, we may require accurate personal information in order to respond or provide those services.

9. Cookies and Website Technologies

Our website may use cookies, analytics technologies and similar tools to improve website performance, security and user experience.

Information collected may include browser type, operating system, IP address, device information, pages visited, referring websites, access times and general website usage information.

Some of this information may constitute personal information under applicable privacy laws when it can reasonably identify an individual.

Users may disable cookies through their browser settings, although some website functionality may be affected.

10. Marketing Communications

DX Realty may send marketing communications regarding properties, services, market updates and other information that may be relevant to you where permitted under applicable laws, including the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by using the unsubscribe facility provided or by contacting us at info@dxrealty.com.au.

11. Artificial Intelligence and Automated Technologies

DX Realty may utilise artificial intelligence or automated technologies to assist with preparing property descriptions, marketing materials, communications, website content and internal business processes.

Where personal information is processed using third-party technology providers, DX Realty will take reasonable steps to ensure those providers are appropriately selected and managed.

DX Realty does not use automated decision-making processes to make decisions that would reasonably be expected to significantly affect an individual's rights or interests without appropriate human review, except where authorised by law.

12. Security, Retention and Destruction of Information

DX Realty takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We maintain administrative, technical and physical safeguards appropriate to the nature of the personal information we hold.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, enforce agreements and maintain business records.

When personal information is no longer required, DX Realty will take reasonable steps to destroy or permanently de-identify the information in accordance with applicable legal requirements.

If DX Realty becomes aware of an eligible data breach involving personal information, we will respond in accordance with our obligations under the Notifiable Data Breaches scheme established under the Privacy Act 1988 (Cth).

13. Access and Correction

You may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, misleading or out of date.

Requests should be submitted in writing to Here.

We will respond within a reasonable period and generally within 30 days where practicable.

We do not charge a fee for correcting personal information. Any fee charged for access requests will not be excessive and will only be applied where permitted by law.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

This Privacy Policy does not apply to third-party websites.

15. Privacy Complaints

If you believe DX Realty has breached your privacy rights, please contact us using the details provided below.

DX Realty Pty Ltd
Suite 10, Level 2, 377 Sussex Street
Sydney NSW 2000
Contact Us

We will investigate your complaint and endeavour to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available from the OAIC website at www.oaic.gov.au.

16. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. The latest version will always be available on our website.

Where changes materially affect the way we collect, use or disclose personal information, we may take reasonable steps to bring those changes to the attention of affected individuals.

17. Acceptance of this Privacy Policy

By using our website or providing personal information to DX Realty, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by law, DX Realty will seek that consent separately and will not rely solely upon continued use of the website as evidence of consent.